Privacy Policy
Digisistant Solutions LLC
Last updated: 07/26
1. Introduction
This Privacy Policy describes how Digisistant Solutions LLC ("we," "us," "our") collects, uses, and protects information in connection with our call-answering and digital assistant services, provided on behalf of our client businesses.
2. Information We Collect
Caller information: phone number, name (if provided), and details about the service request or inquiry shared during a call. Call recordings and transcripts: calls handled by our digital assistant may be recorded and transcribed for quality, training, and service-delivery purposes. Business contact information: names, phone numbers, and email addresses of our client businesses' staff (e.g., owners, dispatchers). Form submissions: information voluntarily provided through our client onboarding forms.
3. How We Use Information
To route and respond to calls appropriately. To send confirmation and follow-up text messages to callers and to client business staff. To improve the accuracy and quality of our digital assistant. To maintain records for customer service and compliance purposes.
4. Third-Party Service Providers
We use third-party service providers to deliver our service, including providers of call routing, text messaging, and AI-powered call handling infrastructure. These providers process information solely to enable our service and are contractually/technically restricted from using it for their own independent purposes.
5. Call Recording Disclosure
Calls handled by our digital assistant may be recorded and/or transcribed. Where required by law, callers will be notified that the call may be recorded.
6. Mobile Information & SMS
Digisistant Solutions LLC does not share, sell, rent, or otherwise disclose mobile telephone numbers or SMS opt-in data to third parties for marketing purposes. Mobile numbers collected in connection with text messaging services are used exclusively to deliver service-related notifications relevant to your inquiry or request. You may withdraw consent to receive text messages at any time by replying STOP.
7. Data Retention
We retain call records, transcripts, and messages for as long as reasonably necessary to provide our service, resolve disputes, and comply with legal obligations, after which they are deleted or anonymized.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at Digisistant@gmail.com. You may opt out of text messages at any time by replying STOP, and request assistance by replying HELP.
9. Children's Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.
10. Security
Digisistant Solutions LLC takes reasonable technical and organizational measures to protect information from unauthorized access, disclosure, or misuse.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
12. Contact Us
Digisistant Solutions LLC